Please be assured that Platinum Park Home Services will NEVER cold call at your property without an appointment confirmed with you first.
It’s generally good practice to exercise caution when dealing with cold callers and to prioritise your safety and security.
Here are some tips to consider:
Ask for the caller’s name, company, and contact information.
Verify their identity by calling the company directly using a publicly available number, not the one provided by the cold caller. You should always be able to find a company’s main number with a quick search on Google.
If somebody cold calls at your property exclaiming to be a representative of Platinum Park Home Services then you can call us on FREEPHONE 0800 222 9722 to verify their identity.
If the person claims to be a representative of a company or organisation, ask to see their identification. Legitimate professionals should carry proper identification.
ALL Platinum Park Home Services personnel who operate onsite carry company identification cards, and wear highly recognisable company uniforms, and drive company vehicles with our company logo and sign writing on.
Avoid providing personal or financial information to unknown callers.
Be cautious about discussing your schedule, routine, or any other details that could compromise your security.
Install a peephole or door viewer so you can see who is at your door without opening it.
A representative of Platinum Park Home Services will always show you their identification card when meeting with you.
Do not feel obligated to let anyone into your home if you are uncomfortable or unsure.
Politely but firmly state that you do not allow strangers into your home without prior appointments.
Platinum Park Home Services respect your privacy, boundaries and would never enter your property without invitation or prior permission.
Be wary of high-pressure tactics or urgent demands. Scammers often use time pressures to manipulate people into making quick decisions.
Platinum Park Home Services understand that you may need time to make an informed decision and would never urge you to make an important decision in haste. We believe that it is important to talk with your family or friends before making a decision that can affect your future.
Consider installing a security system with a camera at your front door to monitor and record activity.
If you are suspicious or feel threatened, contact your local authorities.
Register your phone number on do-not-call lists to reduce the number of unwanted cold calls received.
The Telephone Preference Service (TPS) is the UK’s only official ‘Do Not Call’ register for landlines and Mobile numbers. It allows people and businesses to opt out of unsolicited live sales and marketing calls.
The TPS is free and quick to register a telephone number. Doing so will reduce the amount of unwanted sales and marketing calls you receive.
Remember that your safety is top priority, and you have the right to control access to your home. If you have any doubts about the legitimacy of a caller, it’s better to be cautious and verify their identity before allowing them into your home.
At Platinum Park Home Services we are always happy to be challenged, in fact we encourage it. We want Park Home residents to feel safe when we are onsite working. If you feel something is not right, stop and think.
If you have any questions, or concerns, please feel free to contact us directly, and we can answer any questions or concerns that you may have.
Stay safe!
